Return and exchange policy

Return Policy

If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Shipping charges are non-refundable.

Due to additional quarantine measures around return shipments, please allow at least 5 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow at least 5 additional business days for the funds to be credited to your original payment method.

We do not accept returns on Personalised products and Made to Order Bespoke products.

Returns should be mailed to:

ECCE Artisan Diamonds

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